QANATFor
hospitality
Dubai / --:-- local
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001

S/08 · Boutique hotels · Villas · Restaurants · Cafés

Guests direct.Nights full.Margin known.

For owner-operators of boutique hotels, holiday homes, restaurants and cafés. We bring repeat guests back direct, cut no-shows, and show you your real margin by channel — every day, not at month-end.

DXB / RUH
Hospitality ©
booked direct
25.2048° N
55.2708° E
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Sleepless night 1 of 3 · Platforms

01

The platforms keep your guests — and a third of the bill.

Talabat sends me orders but keeps the customer, and a third of the bill.

— What we hear from hotel and restaurant operators

Why it hurts

  • UAE operators cite delivery-app commissions of over 30%, plus packaging and discounts[1]
  • Booking.com starts around 15% and rises under Preferred Partner (guide)[2]; Airbnb moved to a 15.5% host-only fee[3]
  • With restaurant margins of 8–11%, a commission above the margin turns an order or a night into a loss[4]

What we build

  • Restaurants: commission-free ordering page (pickup and delivery, payment link) and a WhatsApp ordering flow
  • Loyalty offer for dine-in and website guests
  • Villas and hotels: direct-booking site with a booking engine and a “book direct” perk (late checkout, transfer)
  • Post-stay WhatsApp journey that brings opted-in repeat guests back direct

Your week after

Repeat guests stop paying the toll, and you build a list you keep.

The numbers we track with you

Direct shareNet revenue after commissionRepeat-guest %
003

Sleepless night 2 of 3 · Empty nights

02

Thursday was full on the book. Half didn't show.

Thursday was full on the book, half didn't show. And summer kills me.

— What we hear from hotel and restaurant operators

Why it hurts

  • Fine-dining venues in Dubai now charge Dh100–300 per guest for no-shows to protect seats[5]
  • Demand swings with summer, Ramadan and — in 2026 — the regional conflict: Dubai hotel occupancy fell to 56.4% in H1 2026[6]
  • Bookings aren't confirmed, so no-shows are discovered at the door

What we build

  • WhatsApp reservation journey: instant confirmation, D-1 and H-3 reminders with one-tap confirm or cancel
  • Auto-release to a waitlist, deposits for peak nights and groups
  • Resident campaigns — weekdays, summer, iftar — to your opt-in list
  • Villas: gap-night and long-stay offers, and a strong Google Business Profile

Your week after

Fewer surprises at the door, and quiet nights get filled on purpose.

The numbers we track with you

No-show rateCovers per weekdayShoulder-night occupancy
004

Sleepless night 3 of 3 · Costs

03

Every month a new cost — and you only see your margin when the accountant calls.

Rent, salaries, Saudization, the new check-in rule: every month there's a new cost, and I don't know my real margin until the accountant calls.

— What we hear from hotel and restaurant operators

Why it hurts

  • UAE F&B salaries are up at least 20% in two years, and mall rents have no cap[1]
  • In KSA, hotel reception roles must be 100% Saudi from April 2026, and chefs 30% from March 2027[7]
  • Emaar requires an operator at the concierge for every holiday-home check-in[8]

What we build

  • Daily prime-cost and channel-margin dashboard from your POS, aggregator payouts and payroll
  • Food cost %, labour %, dish margin ranking
  • Holiday homes: per-unit P&L after OTA fees, cleaning, Tourism Dirham and DET fees
  • Guest-message automation — check-in, Wi-Fi, FAQs, Arabic and English — with human hand-over

Your week after

You see the problem on Tuesday, not at month-end close. Staff hours go to guests, not copy-paste.

The numbers we track with you

Prime cost %Contribution per channelStaff hours on messaging
005

Also on
your desk.

Reviews decide

34% of Dubai diners lean on reviews for special occasions.[9]

Permits & Tourism Dirham

DET renewals and Tourism Dirham remittance for every unit.

Unlicensed listings (KSA)

Platforms must remove unlicensed units — fines up to SAR 1m.[10]

Over-saturation

About 1,200 new restaurant licences in Dubai in 2024.[9]

Ramadan

The iftar and suhoor scramble, and temporary chef costs spike.[11]

2 am messages

Guest questions at night, in four languages.

006

Built around platform and permit rules.

Parity clauses, tourism permits and guest data rules all apply. We only market to guests who opted in with you directly — never to data harvested from a platform.

  • No promised occupancy or covers
  • No off-platform poaching of OTA guests
  • Only DET / MoT-licensed units promoted
  • Tourism Dirham shown separately
  • Opt-in WhatsApp templates only
  • No fake or gated reviews
007

How we start.

01Free audit · 30 min

We map how clients reach you and where time, cash and leads leak today.

02One problem first

We pick the most painful of the three above — not everything at once.

03Live in 30 days

Built on the tools you already use. Every account stays in your name.

04One number a week

We track the metrics above with you, and keep only what moves them.

008

What owners
ask us.

Talabat or Booking gives me most of my business.

Keep them for discovery. We only move repeat guests direct.

I already have Foodics or a PMS.

We plug into it and add what it doesn't do: WhatsApp and the margin view.

This year is terrible — no budget.

That's the point: we cut cost per booking and no-shows, starting with a small fixed scope.

Automation feels cold for hospitality.

Bots handle confirmations. Your team handles hospitality.

Guests won't book direct.

Some won't. We measure direct share every month and keep only what works.

009

Priced to pay back.

Audit30 min

Free

  • Your three problems, mapped
  • What to fix first
  • Written plan with numbers
Book the audit ↗
Launch + GrowthMost chosen

7,500AED / month

After a 12,000 AED launch. Ad budget paid directly to the platforms.

  • The three fixes above, built and run
  • Live in 30 days
  • One report every week
Start with an audit ↗
One fixMonthly

2,500AED / month

Founding clients: launch 6,000 AED

  • One of the three problems, solved
  • WhatsApp automation included
  • Upgrade any time
Ask about it ↗

Target agreed up front · Saudi clients billed the same amount in SAR

010

Which of the three keeps you up?

Book a free 30-minute audit ↗

Sources · researched October 2026 · vendor figures are labelled

  1. Gulf News — UAE F&B hiring, costs and commissions (2025)
  2. Preno — Booking.com commission (guide)
  3. Hostfully — Airbnb host fees
  4. AGBI — Dubai restaurants warn of closures (2026)
  5. Khaleej Times — no-show fees in Dubai
  6. Skift — Dubai hotels H1 2026
  7. Clyde & Co — Saudization in tourism
  8. Gulf News — Emaar holiday-home check-in rule
  9. WAM — DET dining survey and licences
  10. Gulf News — KSA SR1m fine for unlicensed hospitality
  11. Gulf News — Ramadan chef costs